Zoom Business Hours & Call Handling
Information
By default your Zoom Phone will ring 24/7 as long as the Zoom app is open on your computer or mobile. This can be distracting when you're working after hours and/or do not want to be disturbed.
By setting Business Hours through the Zoom Online you control when the phone rings. Outside of your set Business Hours any incoming calls will go directly to your voicemail.
Business Hours
We recommend setting your Business Hours based on when you normally are in the office.
- Go to Zoom Online Settings, HERE
- Click Sign In
- If prompted, enter your Cuningham email address and computer password
- Complete any MFA authentication prompts
- If you are not taken directly to Settings you need to set a PIN
- You will never need this PIN, just enter the first 4 digits that come to mind
- Look for the Call Handling section
- Click Edit next to Business Hours
- Click Custom Hours
- Uncheck "Sun" and "Sat"
- Set your Daily Hours to your liking
- Click OK
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Pro Tip: Work the same hours daily? Set one day and look for and click "Apply Hours to every day" on the right
One More Thing...
While you're in the above Settings menu, take note of the Call Handling entry just below Business Hours. If you see nothing selected you will never get a Zoom phone call notification (all calls will be dumped directly to voicemail).
To change this, click Edit and select where you want Zoom calls to ring during your set Business Hours:
- Zoom Desktop (the app installed on your laptop or Virtual Computer)
- Zoom Mobile (the app installed on your phone and/or tablet)
- Zoom Phone Appliance Apps (not applicable at Cuningham)